Company Related
What is your company?
We are Shanghai Trust Medix Co., Ltd, specializing in import and export trade of medical consumables. We provide high quality disposable medical supplies, included medical dressings, respiratory and suction consumables, etc. Our products cover a wide range of medical fields such as surgery, treatment, first aid and nursing care.
Where are your factories located?
We have two self-owned factories in Qidong, China, and we work closely with a number of long-term manufacturers to ensure a stable supply chain and strict quality control.
What international standards do your products meet?
Our products comply with international standards such as CE, FDA, etc. and are manufactured in strict accordance with ISO 13485 medical device quality management system.
Product Related
Do you have minimum order quantity (MOQ) requirements for your products?
The MOQ requirement is different depending on the product, please contact us for details.
Can you provide OEM or ODM service?
Yes, we can provide OEM and ODM (customized) services according to customers' needs, and support customers to customize brands, packaging and product specifications.
What products do you mainly sell?
We mainly sell disposable medical consumables, including tourniquets, medical dressings, respiratory products and suction products. We can also provide customized services if there is a special need.
Quality Control
How do you ensure the quality of your products?
We strictly implement ISO 13485 quality management system, all products go through raw material testing, production process monitoring, finished product sampling and other quality testing to ensure that the products meet international standards.
Can you provide product test reports?
Yes, we can provide relevant quality inspection reports, such as CE certificate, FDA registration documents and so on. What kind of reports can we provides on your specific needs.
Order and Payment
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), specific payment terms and payment requirements can be negotiated.
What is your delivery time?
In general, it takes 5-7 days for sample orders, and 30-40 days for mass production orders, depending on the order quantity and product type.
Can you provide samples? Are samples free of charge?
We can provide samples, some samples of regular products can be provided free of charge, but customers need to pay the shipping cost. Large quantity or customized samples may need to be charged, please contact us for details.
Logistics and Delivery
What kind of transportation do you support?
We support shipping, and we can recommend the most suitable logistics solution according to customers' needs.
Can you arrange the declaration for export?
We have a professional foreign trade team that can handle export declaration.
What countries can you ship to worldwide?
Our products have been exported to Europe, America, Middle East, Southeast Asia, South America, Africa and many other countries and regions. If you have special needs, please contact us to confirm.
After-sales and support
Can you provide marketing support?
Yes, we can provide long-term partners with promotional materials, product manuals, exhibition support, etc. to help customers expand their markets.
Do you provide technical support or training?
Yes, we can provide product guidance, video training, and remote or on-site technical support according to customer needs.
What should I do if I receive a product with quality problems?
If the product has quality problems, please contact us within 7 days after receiving the goods and provide photos or videos as evidence. After confirmation, we can provide exchange or refund service.